Terms and conditions
This is an English translation for your convenience. In case of doubt, the German version of these terms applies.
1. Scope
These terms and conditions apply to contracts for IT services, GIS/geodata services and AI automation services concluded with Reinhard Fritz, Scharnweberstraße 4, 13405 Berlin, Germany (“f-solution”). Deviating terms of the customer only apply if f-solution agrees to them expressly in text form.
2. Subject of the contract
The subject of the contract is individually agreed services, in particular IT service and system support, consulting and implementation in the field of GIS and geodata, and the design, setup and support of automation and AI solutions. The exact scope follows from the respective offer or order confirmation in text form.
3. Conclusion of contract
The presentation of services on this website is not a binding offer but non-binding information. A contract is concluded when f-solution submits an offer in text form upon request and the customer accepts it, or when f-solution confirms an order in text form. No ordering and no payment are possible via this website.
4. Customer cooperation
The customer provides the information, access and contact persons required for the provision of services in good time. Delays caused by a lack of cooperation are not attributable to f-solution.
5. Remuneration
Remuneration follows from the respective offer. All prices are final prices in euro. As a small business within the meaning of section 19 of the German VAT Act (UStG), no VAT is charged and therefore none is shown. Invoicing takes place after the services have been rendered or according to agreed milestones; invoices are payable without deduction within fourteen days.
6. Term and termination
Individual assignments end once the services have been fully rendered. If ongoing support is expressly agreed, the periods stated in the offer apply; absent a deviating agreement, a continuing obligation may be terminated by either party in text form with four weeks’ notice to the end of a month. The right to terminate for good cause remains unaffected.
7. Provision of services
f-solution provides the services with the diligence of a proper provider and may engage suitable third parties. Unless expressly agreed otherwise, no particular result and no particular availability are owed.
8. Customer obligations
Services rendered and systems provided must not be used for unlawful purposes. In particular, distributing unlawful content, sending unsolicited bulk messages and any activity endangering the security or stability of systems are prohibited.
9. Data and confidentiality
The processing of personal data is described in the privacy policy. Both parties treat confidential information obtained in the course of the cooperation as confidential. The customer remains responsible for backing up their own data unless a backup service has been expressly commissioned.
10. Liability
f-solution is liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of simple negligence, liability exists only for breaches of essential contractual obligations and is limited to the foreseeable damage typical for this type of contract. Liability under the German Product Liability Act remains unaffected.
11. Changes to these terms
For ongoing contracts, changes to these terms are announced in text form at least six weeks before they take effect. If the customer does not object before the announced date, the changes are deemed accepted. The announcement will separately point out the right to object and the consequences.
12. Final provisions
German law applies. Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of their country of residence. f-solution is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.