Support
Support & FAQ
Quick orientation, clear responsibilities and help without detours. Recurring questions are documented so solutions do not have to be found from scratch every time.
Handle requests traceably.
Keep instructions and solutions on record.
Remote support
Many problems can be resolved remotely – by arrangement and only for the agreed period.
On site in Berlin
Where hardware, network or workstations are involved, I come by instead of guessing from a distance.
Status & feedback
Support cases are documented so that progress and next steps stay clear.
Frequently asked
What comes up most often before working together.
How does an enquiry work?
A short description by email or through the contact form, then an honest assessment of effort, benefit and the next step – before any costs arise.
How is work billed?
By time and effort, or as a package agreed in advance for a clearly defined project. What gets billed is settled beforehand.
Am I tied to anything?
No. There are no contract terms and no subscriptions. Each project stands on its own; ongoing support only if you want it.
Who owns my data?
You do. Whatever is built runs on your own or a clearly named infrastructure and can be exported.
Do you help with my own equipment?
Yes. IT services for workstations, troubleshooting and modernisation – on site in Berlin or remote.
What happens after implementation?
You receive documentation your team can work from. Continued support is possible but never a condition.